Domestic Shipping (United States)
Standard Shipping. Est 3-5 bus Days. Starts at $8.95
Expedited Shipping. Est 2-3 bus days. Starts at $19.95
Order Processing Time
Orders are typically processed within 2-3 business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM CST will be processed the following business day.
Tracking Information
A tracking number will be provided via email once your order has been shipped. You can track your package using the carrier's website. For questions regarding tracking, please contact us at: jennifer_owner@teez2craftz.com.
Shipping Restrictions
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We currently do not ship to PO boxes.
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Certain products may have shipping restrictions due to size, weight, or content.
Address Information
It is the customer's responsibility to provide accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers. Address changes cannot be made once an order has been processed.
Shipping Delays
Shipping times are estimates and not guarantees. Delays may occur due to weather conditions, customs clearance, or carrier issues. During peak seasons (holidays), shipping may take longer than usual.
Missing or Lost Packages
A package is considered lost if it hasn't arrived within 5 days after the estimated delivery date. Please contact us at jennifer_owner@teez2craftz.com if you believe your package is lost or missing. Claims for missing items must be made within 7 days of the expected delivery date.
Damaged Items
Inspect all packages upon delivery for visible damage. If your item arrives damaged, please take photos and contact us within 3 days of receipt. Keep all packaging materials and damaged items until the claim is resolved.
If you have any questions about our shipping policy, please contact us:
jennifer_owner@teez2craftz.com
Return/Refund Policy
If you’re not fully satisfied with your order, just let us know within 14 days of receiving it, and we’ll do our best to make things right!
Refund Processing Time
Once your return is approved, you can expect your refund to be processed within 5-10 business days. We appreciate your patience!
Important Notes on Non-Refundable Items
Please keep in mind that certain items are non-refundable, including:
• Custom or personalized products (since they’re made just for you!)
Required Documentation
To help us process your refund quickly, please have the following ready:
• Your receipt
• Order confirmation
Shipping Costs
If you decide to return an item, please note that shipping costs are non-refundable. We’re sorry for any inconvenience this may cause.
Damaged Items
If your item arrives damaged, don’t worry! Please reach out to us within 14 days, and we’ll work with you to resolve the issue, including a refund or replacement.
Seasonal Items
For seasonal items, we recommend checking the product description before purchase, as these may have different return policies.
We’re here to help! If you have any questions or need assistance with your order, don’t hesitate to reach out to us at: jennifer_owner@teez2craftz.com.
Thank you for supporting our small business, and we hope you love your custom creations!